Privacy Policy

01Overview

Taipei Tutors is a platform that lets independent tutors in Taiwan create and publish a professional profile website. This policy explains what information we collect, why we collect it, how it is stored, and the choices you have.

We have deliberately kept the platform simple. There are no visitor accounts, no advertising and no payment processing in this version. We use Google Analytics to understand how the site is used; this is explained under “Third-party services we use”.

02Information we collect

• Tutor account information: the email address and password you use to sign in. Passwords are handled and securely hashed by our authentication provider; we never store them in plain text.
• Tutor profile information: the details you choose to enter, such as your name, professional title, introduction, photo, location, subjects, student age groups, languages, experience, qualifications, teaching style, pricing, availability, lesson formats, contact email, phone number, LINE ID, introduction video, optional video captions, audio introduction, testimonials and any additional links you add (such as a personal website or YouTube channel).
• Usage information: basic, first-party events we record in our own database, such as when an account is created, when a profile is started, submitted, approved or published, and when a published profile is viewed. This helps us understand whether the platform is working and is not used for advertising.

03Public profile information

A published tutor profile is public and can be viewed by anyone who has the link. Only the information a tutor has chosen to include is displayed, and sections with no information are simply omitted.

Phone numbers are private by default. A tutor's phone number is shown on their public profile only when the tutor has switched on the “Display phone number publicly” setting.

04Visitor information

Visitors do not need an account to read a tutor profile or to make contact. When a public tutor profile is viewed, we record a first-party page-view event so we can show the tutor how many people open their page.

To estimate unique visitors, we derive a short pseudonymous identifier from the visitor's IP address and browser user-agent using a server-side salt. We store only that identifier, never the raw IP address, and we do not use it to identify individual people or for advertising. Prefetch requests, known bots and the tutor's own visits are excluded.

Tutors can see page-view totals and approximate unique-visitor counts in their dashboard. Page views are also measured by Google Analytics as described under “Third-party services we use”.

05How we use information

• To create and secure your account, and to sign you in.
• To build, preview, review and publish your tutor profile.
• To display your published profile to students, parents and other visitors.
• To operate, maintain and improve the platform and to prevent misuse.
• To reply to you when you contact us.

06Contact information and how visitors reach tutors

Contacting a tutor does not involve any messaging service run by us. The “Contact” button on a profile opens the visitor's own email application addressed to the tutor's stored contact email, with a pre-filled subject line. The email is sent directly from the visitor to the tutor; we do not route, store or read it.

Tutors may also choose to show a LINE ID, and opt in to showing a phone number. Any information a visitor sends to a tutor through those channels is handled directly between them.

07Third-party services we use

We use Supabase as our infrastructure provider. Supabase provides the authentication that lets tutors sign in, the database that stores account and profile information, the file storage that holds uploaded profile photos, introduction videos, video thumbnails, caption files and audio introductions, and the email used for account verification and password reset messages.

We use Google Analytics 4, provided by Google, to understand how the site is used. It records page views and basic usage information such as the pages viewed, how visitors reached the site, and approximate device and location information. Google Analytics sets cookies to distinguish visitors and collects this information on our behalf. It is not used for advertising or combined with the information you enter as a tutor. Google's practices are described at https://policies.google.com/technologies/partner-sites, and you can opt out of Google Analytics on all websites with the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

We use Sender.net to deliver transactional account emails, including account-deletion confirmation emails. Sender.net receives the recipient's email address and the contents of that email so it can deliver it. We do not use Sender.net for marketing.

We do not use any other third-party service for the operation of the platform. In particular, this version does not use advertising networks, social login providers or payment processors.

08Cookies

Signed-in tutors have a session cookie set by our authentication provider so that they stay signed in. If a tutor logs in without choosing “Remember me”, a small preference cookie ensures the login ends when the browser is closed. Visitors who are not signed in do not have those cookies.

Google Analytics sets its own cookies, named _ga and _ga_<container-id>, which distinguish visitors and remember how they reached the site so that we can measure how the site is used. They are not used for advertising. You can block or delete cookies in your browser settings, although that may affect how the site works for you.

09Data storage

Account, profile and usage information is stored in our Supabase project, and uploaded photos, videos, thumbnails, caption files and audio are stored in Supabase storage. Access to tutor profiles is governed by database access rules so that only published profiles are publicly readable and tutors can only edit their own information.

10Data retention

We keep tutor account and profile information for as long as the account is active. A tutor can delete their page from the My Data page at any time; this removes the page, its uploaded files, saved versions and page-view history while keeping the login account.

When a tutor deletes their account, the page is hidden immediately and the account is scheduled for permanent deletion after a 7-day grace period. During those 7 days the tutor can log in and restore the account. After the grace period, the profile, uploads, page-view events, account email and authentication record are permanently deleted, and the username is released. We may retain a minimal record where required by law.

Basic usage events not linked to an individual account or profile may be retained for as long as they are useful for operating and understanding the platform.

11Security

We take reasonable technical measures to protect information, including encryption of data in transit, secure password hashing and access rules that restrict who can read or change profile data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12Your rights

You can review and update most of your information at any time from your dashboard, and you can change your profile's visibility by unpublishing it. The My Data page lets you delete your page and its personal data, or delete your account with a 7-day grace period. If you would like to access, correct or delete your information, or ask a question about your data, please contact us using the details below.

13Changes to this policy

If we make material changes to this policy, we will update the “Last updated” date above and, where appropriate, provide a clear notice on the site before the changes take effect.

14Contact us

For any privacy question or request, email us at hello@taipeitutors.com.